Shipping policy

Thank you for shopping at VelvetWalk. We are committed to delivering your order quickly and safely.

Processing Time

Orders are processed within 1–2 business days after payment is confirmed. Orders are not processed on weekends or holidays.

Shipping Time

We proudly offer FREE Worldwide Shipping on all orders.

Estimated Delivery: 7–10 Business Days

Please note that delivery times may vary due to customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment.

Customs & Duties

International orders may be subject to customs fees or import taxes depending on your country's regulations. Any applicable charges are the responsibility of the customer.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us. We'll work directly with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. VelvetWalk is not responsible for delays or additional costs caused by incorrect or incomplete shipping information.