At VelvetWalk, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy from the date your order is delivered. Items must be unused, in their original condition, and returned with all original packaging and tags.

Free Returns

Eligible returns include free return shipping. Please contact our support team before returning any item so we can provide return instructions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos. We'll arrange a replacement or full refund as quickly as possible.

Refunds

After we receive and inspect your returned item, approved refunds will be issued to your original payment method within 5–10 business days, depending on your financial institution.